Your customer is not buying a screen replacement. They are handing a stranger the one object that holds their photos, their messages, their bank app and every password they own, and then walking away from it. That is the actual transaction. Everything else is details. Which is why the usual repair shop marketing does nothing….
Most advice about TikTok for small businesses is written for people who want to go viral. For a local business, viral is mostly useless. A video that gets two million views from people in five countries sells you nothing if you run a hair salon in Utrecht. Fifteen hundred views from people who live within…
Running a barbershop today means your clippers aren’t your only tools—your Instagram, TikTok, and Facebook are just as imA barber does somewhere between fifteen and thirty cuts a day. Every one of those people sits in a chair for half an hour or more, facing a mirror, phone in hand, with nothing much to do….
A sneaker store owner in Amsterdam showed me something interesting last year. A small screen behind the register. Nothing fancy. Just his TikTok follower count updating in real time, with a QR code underneath. He’d put it up three months earlier when he had around 700 followers. When I visited, the number read 3,247. No…
A salon owner in Eindhoven told me she used to dread the review conversation. Asking felt awkward. Pushy. Like she was turning a nice moment into a sales pitch. So she stopped asking entirely. Let reviews happen naturally. Which meant they barely happened at all. Her competitor down the street had 340 reviews. She had…
A brideA bridal shop owner in Rotterdam told me she used to wonder why brides would drive past three competitors to reach her store. She had nice dresses. Good prices. Friendly staff. But so did everyone else. Then she checked her Google reviews. 47 reviews, 4.3 stars. The shop two streets over had 280 reviews…
A laundromat owner in Houston told me something that stuck with me. She said the biggest change in her business over the past three years wasn’t the new high-efficiency machines. Wasn’t switching to cashless payments. It was what she put on the wall above the folding tables. A screen showing her Google reviews. Live. Rotating….
A furniture store in Utrecht spent €8,000 on a beautiful 65-inch display near their entrance. For two years, it cycled through product photos. Customers walked past without looking up. The owner told me he considered it a failed investment. Then he changed what was on the screen. Instead of product photos, he showed the store’s…
A boutique owner in Amsterdam told me she gained more followers from one fitting room mirror than from six months of product photography. The mirror had good lighting, a small sign asking customers to tag the store, and a QR code. That was it. She was posting the same flat lays as everyone else. Clothes…
A thousand followers sounds pathetic compared to influencers with millions. But for a local business? That first thousand changes everything. Below a thousand, your profile looks like you opened last week. Maybe you did, maybe you didn’t. Doesn’t matter. People scroll through, see 247 followers, and wonder if you’re still in business. Above a thousand,…
